Nav Business Credit

Problem Statement

Customers need to understand their business credit and it’s impact on their ability to get financing and favorable terms on vendor contracts. 

User Story

As a small business owner, I want an easy way to read my credit reports, so that I can improve how lenders view me and make informed business financing decisions.

Learnings - User Survey, Qualitative Research

• The credit report is layered, and users should have the freedom to dive as deep as they wish without being overwhelmed at the start. 

• Users don’t often understand the impact of certain score factors, nor do they often prioritize them the same way bureaus do in calculating the score. 

• The credit report is the data source for smart decision making, and should inform suggested actions presented to the user. 

Solution

The views seen in this case are part of a first iteration of “action-oriented” credit reports. Within the Nav product, these credit reports are still evolving. This version aims to completely redesign the report views for a  more visually pleasing, easier-to-navigate flow which was also easier on the development team to implement  when compared to previous versions.

Future iterations of this feature set will include specific action items surfaced at the top level of the view, including: dispute opportunities, tips to increase score, past due accounts to be resolved, etc. These future changes will help small business owners use their precious free time as efficiently as possible.